Refund & Return Policy

1. No Returns Policy

Due to the nature of our products (perishable groceries, fresh produce, and consumables) and to maintain hygiene and quality standards, we do not accept returns under any circumstances.

Once an order has been delivered and accepted, it cannot be returned for any reason, including but not limited to:

• Change of mind or personal preference
• Incorrect product ordered by the customer
• Product no longer needed
• Minor differences in appearance from images

2. No Refunds Policy

All payments made to TonStore are final and non-refundable. Because our payments are processed through cryptocurrency on the Binance Smart Chain, all transactions are irreversible by nature.

We do not issue refunds for:

• Orders cancelled after dispatch
• Products delivered in acceptable condition
• Change of mind after payment
• Unverified crypto transactions that are not confirmed on-chain
• User error in sending wrong tokens or wrong network

3. Order Cancellation

You may cancel your order before the payment is verified on-chain. Once payment is confirmed on the blockchain, the order enters the fulfillment process and cannot be cancelled.

4. Exceptions — Damaged or Wrong Items

In the rare event that you receive a damaged, expired, or incorrect product, please contact us within 6 hours of delivery with:

• Your order number
• Clear photos of the damaged/incorrect item
• A brief description of the issue

After verification, at our sole discretion, we may offer a replacement of the affected item (not a refund). Replacement is subject to stock availability and is not guaranteed.

5. Failed or Unverified Payments

If a crypto payment is not confirmed on the blockchain within the payment window (30 minutes), the order will be automatically cancelled. No amount is deducted from your wallet unless the transaction was broadcast on-chain — in which case, the tokens go directly to our receiving wallet and cannot be reversed.

If you send crypto to the wrong wallet or network, or send the wrong token, funds are permanently lost. TonStore is not responsible for such losses.

6. Dispute Resolution

Any dispute arising from an order will be resolved through communication with our support team. We are committed to finding a fair solution whenever a legitimate issue is reported, even though our base policy is no returns and no refunds.

7. Contact

For any questions or issues:

• Email: support@tonstore.life
• Response Time: Within 24 hours